Community Action Agency


 Serving the 9 Counties of Bureau, Carroll, LaSalle, Lee, Marshall, Ogle, Putnam, Stark, and Whiteside Illinois


Regular Assistance
One-time payments will apply to all income eligible households. Applicants must prove they are low-income and responsible for their home heating costs.

Emergency Heating Assistance
Emergency payments apply to eligible households that are involuntarily disconnected from their heating utilities where the supplier refused to deliver fuel. The applicant must prove that they are low-income, responsible for their energy bill from the disconnect utility or the delivered fuel vendor, and has made a good faith effort to maintain these energy services.

Furnace Replacement
This program is available to the LIHEAP eligible homeowners from October 1st through April 30th. If the homeowner's furnace is not working or is dangerous or emitting carbon monoxide into the household, they would be considered a furnace emergency. The benefit of this program is a furnace repair or replacement; whichever would provide a safe source of heat.

Heating Reconnection
Emergency Services assistance will be provided within 48 hours from the client's application is completed (all documentation has been submitted); 18-hours if the energy crisis is life-threatening. A life-threatening situation exists if the temperature is 32 degrees F or below, the house is not protected by Illinois Commerce Commission (ICC) rules or local laws, and reconnection is the only available remedy; i.e., the household does not have alternate shelter, lacks a safer, temporary means of heat or is homebound.

Electric Only Assistance
Direct vendor payments (funds sent directly to your provider) to your bill be made during the cooling program. Payment levels vary from year to year.

pipp program

The main objective of the PIPP is to make energy bills more affordable and to help maintain home energy service throughout the year. By enrolling in the PIPP, the household agrees to enter into a monthly budget bill payment plan based on utility usage with the participating utility. The household is required to pay a portion of the budget bill and the State will pay a monthly benefit amount up to a maximum amount. The PIPP will help reduce bills only if participants make the required full, on-time monthly payments. The utility will reduce the account’s pre-program arrearage, for each on-time monthly payment made by the bill due date, up to a total of $1,000 for the program year. The PIPP option is available September 1, 2016, through December 31, 2016, or until funds are exhausted.

30-Day Income
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In order to be eligible to receive assistance under the LIHEAP Program your household's combined income is at or below 150% of the Federal poverty guidelines. If you rent and your heating electric is included in the rent, then if your rent is greater than 30% of your income you could be eligible to receive cash benefits.

When you apply for any type of assistance, be sure to bring in the following materials with you:

  • Proof of gross income from all household members for the 30-day period prior to the application date.
  • A copy of your current heat and electric bills
  • Proof of Social Security Numbers for all household members
  • If a member of your household receives, TANF, you must bring their "Medical Eligibility Card"
  • If your rent and utilities is included in the rent, bring proof of your rental agreement that states your monthly rent amount


For many Illinois households, energy costs place a severe and continuing stress on the family's budget. In some instances, the household is forced to make painful decisions regarding which bills to pay and which necessities to survive without. The Low-Income Home Energy Assistance Program (LIHEAP) is designed to help eligible low-income household pay for the rising cost of winter energy services.