You have the right of appeal to either, or both programs if:
  • your application was not processed in a timely fashion  (approximately 30 days after you submit  all your information to the agency);
  • you disagree with the outcome of your application; or
  • you believe the payment or benefit received is incorrect. ​

For more information, and how to file an appeal, please read the "Your Rights" posters


Community Action Agency

Building Opportunities to Transform Communities


 Serving the 9 Counties of Bureau, Carroll, LaSalle, Lee, Marshall, Ogle, Putnam, Stark, and Whiteside Illinois

APPEALS "Your Rights"


Makes a one-time payment to the utility company, bills must be in the name of the person applying.

Repair or replace furnaces to homeowners who are current on their mortgage and taxes and be within the LIHEAP guidelines.

The Percentage of Income Payment Plan (PIPP) is designed to help client's pay their own bill with a manageable budget bill. Eligibility for this program included being within the LIHEAP guidelines and must have a participating utility company, such as, Ameren, Com-Ed, and Nicor.

Helps households that may be having a hardship crisis situation. Income guidelines are 200% of poverty level.

Helps households with utility assistance. Income guidelines are 300% of poverty level. 

30-Day Income
1 Person
2 Persons
3 Persons
4 Persons
5 Persons
6 Persons
7 Persons$6,607
8 Persons$7,353


In order to be eligible to receive assistance under the LIHEAP Program your household's combined income is at or below 200% of the Federal poverty guidelines. If you rent and your heating electric is included in the rent, then if your rent is greater than 30% of your income you could be eligible to receive cash benefits.

When you apply for any type of assistance, be sure to bring in the following materials with you:

  • Proof of gross income from all household members for the 30-day period prior to the application date.
  • A copy of your current heat and electric bills
  • Proof of Social Security Numbers for all household members
  • If a member of your household receives, TANF, you must bring their "Medical Eligibility Card"
  • If your rent and utilities is included in the rent, bring proof of your rental agreement that states your monthly rent amount


For many Illinois households, energy costs place a severe and continuing stress on the family's budget. In some instances, the household is forced to make painful decisions regarding which bills to pay and which necessities to survive without. The Low-Income Home Energy Assistance Program (LIHEAP) is designed to help eligible low-income household pay for the rising cost of winter energy services.

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